Outage on former Moonami infrastructure

Incident Report for Moodle US

Resolved

The incident on former Moonami infrastructure has been resolved.

Posted Feb 20, 2024 - 20:58 UTC

Update

There was an identified slow down between 1:50 PM and 2:00 PM Eastern

Posted Feb 20, 2024 - 19:45 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 20, 2024 - 17:01 UTC

Monitoring

Infrastructure has identified the issue, has implemented a solution and we will continue to monitor the infrastructure.

Posted Feb 20, 2024 - 17:01 UTC

Identified

There was an identified slow down between 10:45 AM and 11:00 AM Eastern and then there were an additional set of slowdowns between 11:13 AM and 11:18 AM.

Posted Feb 20, 2024 - 17:00 UTC

Investigating

We are currently investigating the issue affecting multiple Moonami clients.

Posted Feb 20, 2024 - 16:49 UTC

This incident affected: Moonami Client Infrastructure (Shared Moodle Hosting).