Subject: Incident Post Mortem - Recent Web Server Outages

We'd like to provide a concise post-mortem of the recent web server outages to maintain transparency and illustrate the steps taken to resolve the situation.

Incident Overview:

A series of outages was traced back to a configuration issue that pushed our web server to its computing power limits, leading to frequent downtime and performance degradation.

Actions Taken:

1. Configuration Adjustment: We identified and rectified the configuration problem, resulting in an immediate performance boost.
2. Load Reduction: Our reconfiguration led to a significant reduction in server utilization which has been maintained consistently during high-traffic periods for over two weeks.
3. Capacity Expansion: To bolster our infrastructure, we added a new server and doubled the memory of every existing server, ensuring better performance and readiness for future growth.

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Next Steps:

Our team will continue vigilant monitoring, improve system resilience, and maintain open communication with you. We apologize for any inconvenience and appreciate your continued support.